At hotbiryani.in , we strive to provide our customers with the highest quality biryani and exceptional service. Your satisfaction is our priority, and we want to ensure a transparent refund policy that protects both our customers and our business.
1. General Refund Policy
We understand that situations may arise where a refund is necessary. This policy outlines the circumstances under which refunds will be issued, the process for requesting a refund, and any applicable conditions.
2. Eligibility for Refunds
Refunds may be requested under the following circumstances:
• Incorrect Orders: If you receive an item that does not match what you ordered, please notify us within 1hours of receiving your order.
• Quality Issues: If your order arrives damaged, spoiled, or otherwise unsatisfactory, please contact us within 1 hours.
3. Non-Refundable Items
Certain items and situations are non-refundable, including:
• Change of Mind: If you simply change your mind about your purchase after the order is placed.
• Cancellations After Deadline: Orders canceled after the specified time 30 Minute prior to the scheduled delivery or pickup are not eligible for a refund.
• Promotional Items: Discounts or promotional offers may have specific terms that affect refund eligibility.
4. Refund Process
To initiate a refund request, please follow these steps:
1. Contact Us: Reach out to our customer service team via email at contact@hotbiryani.in or call us within the specified time frame.
2. Provide Details: Include your order number, a description of the issue, and any relevant photos if applicable.
3. Review: Our team will review your request and respond within 2 business days.
4. Approval/Denial: If your refund request is approved, we will process the refund using the same payment method used for the original transaction. If denied, we will provide an explanation.
5. Processing Time
Refunds typically take 3 business days to process. Please note that the time it takes for the refund to reflect in your account may vary based on your bank or payment provider.
6. Changes to Orders
If you wish to modify your order after it has been placed, please contact us immediately. Changes can only be made if the order has not yet been prepared or dispatched.
7. Customer Responsibilities
Customers are responsible for providing accurate information during the ordering process. If a refund is needed due to incorrect information provided by the customer, we cannot guarantee a refund.
8. Changes to Refund Policy
hotbiryani.in reserves the right to modify this Refund Policy at any time. Any changes will be communicated via email or posted on our website. Your continued use of our services after changes signifies acceptance of the updated policy.
9. Contact Information
If you have any questions or concerns regarding our Refund Policy, please contact us:
• Email: contact@hotbiryani.in
• Phone:
Thank you for choosing hotbiryani.in . We appreciate your business and are committed to providing you with the best biryani experience possible!